Privacy Policy

Privacy Policy2022-12-11T06:47:16+00:00

Privacy Policy 

www.bridgetobest.com.au (the “Site”) is owned and operated by Bridge to Best Pty Ltd.  

[email protected] 

0491 002 797
PO BOX 348, Mansfield QLD 4122 

Purpose
The purpose of this privacy policy (this “Privacy Policy”) is to inform users of our Site of the following: 

  • The personal data we will collect; 
  • Use of collected data; 
  • Who has access to the data collected; and 
  • The rights of Site users. 

Consent
By using our Site users agree that they consent to: 

  • The conditions set out in this Privacy Policy; and 
  • The collection, use, and retention of the data listed in this Privacy Policy. 

Personal Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first. 

Data Collected Automatically 
When you visit and use our Site, we may automatically collect and store the following information: 

  • IP address; 
  • Location; 
  • Hardware and software details; 
  • Clicked links; and 
  • Content viewed. 

Data Collected in a Non-Automatic Way 
We may also collect the following data when you perform certain functions on our Site: 

  • First and last name;
  • Age; 
  • Date of birth; 
  • Gender; 
  • Email address; 
  • Phone number; 
  • Address; 
  • Health and genetic information; 
  • Who to issue the service agreement to; 
  • Location of home visits; 
  • Extra information to assist in finding the property; 
  • If there are pets in the house or yard; 
  • Who else will be present during home visits; and 
  • Are there any behavioural, firearm or substance abuse issues with the client or any persons present at the home. 

This data may be collected using the following methods: 

  • Referral Form; and 
  • Contact Form. 

How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used for the following purposes: 

  • Our website management agent may use statistical data collected to evaluate the effectiveness of our website.; and 

The data we collect when the user performs certain functions may be used for the following purposes: 

  • Setting up client profiles on our practice management platform;
  • Billing through a third-party agency or direct; 
  • Communicating with other health care professionals or others stakeholders (after consent has been received); 
  • When handover and consultation is required between therapists internally; 
  • To liaise with plan managers; and 
  • Audit purposes. 

Who We Share Personal Data With
Employees
We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy. 

Third Parties 
We may share user data with the following third parties: 

  • Legal practitioners, courts, tribunals and regulatory authorities; 
  • Anyone you authorise us to disclose it to as per the consent form; 
  • If Bridge to Best Pty Ltd collects personal information from these organisations and individuals we will deal with that information in accordance with this policy.; and
  • Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose. 

Other Disclosures 
We will not sell or share your data with other third parties, except in the following cases: 

  • If the law requires it; 
  • If it is required for any legal proceeding; 
  • To prove or protect our legal rights; and 
  • To buyers or potential buyers of this company in the event that we seek to sell the company. 

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices. 

How We Protect Your Personal Data
While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore, we are unable to guarantee the security of user data beyond what is reasonably practical. 

Children
We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data, their parent or guardian may contact us. 

How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact us:

Attn: Privacy Policy 

Bridge to best Pty Ltd
[email protected]  

0491 002 797
PO Box 348, Mansfield QLD 4122 

Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. We recommend that our users periodically review our Privacy Policy to ensure that they are aware of any updates. If necessary, we may notify users by email of changes to this Privacy Policy. 

Contact Information
If you have any questions, concerns or complaints, you can contact us: 

Attn: Privacy Policy 

Bridge to Best Pty Ltd
[email protected]
0491 002 797
PO Box 348, Mansfield QLD 4122 

Last Updated: 12 December 2022 

About Bridge to Best

Bridge to Best was developed with a mission to provide exceptional services to adults who have found themselves in the face of significant barriers in their pursuit of living their best life. At Bridge to Best, we aspire to be “that bridge” to “your best”.

We have a special interest in working alongside clients who have had catastrophic/complex injuries (e.g. brain injuries) and neurological conditions.

Bridge to Best is based in Brisbane, Queensland. We are a mobile therapy service.  This means our sessions are carried out at home, at work or in the community, where it matters most to our clients.We are an energetic team of occupational therapists and therapy assistants who really enjoy working together. We strive to match our team members and their skills to the needs of our clients.

Services are provided in Brisbane and its surrounding regions.

Commonly Asked Questions

What is an occupational therapist?2019-04-06T03:29:16+00:00

Occupational Therapists (OT) in a very general sense, assist their clients to participate in their daily lives in a way that is meaningful. You might usually come across an OT after an illness, injury or accident where your ability to look after yourself has been affected.

How can Bridge to Best OT’s help me?2019-04-06T03:30:02+00:00

At Bridge to Best, we work with people who are experiencing neurological conditions, complex and catastrophic brain injuries and their support teams.

Together we have a look at areas of performance that are difficult, while problem solving, trialling equipment, modifying the way we do things and providing rehabilitation support.  We write reports and home programs and we review true person-centred strategies to help you cross the bridge to be your best.

We love what we do, and ultimately our job is to guide our clients to become the best possible version of themselves, in their pursuit of maximising their abilities and independence.

What would I expect in my first visit?2021-11-21T00:25:54+00:00

During an initial visit, we gather as much information as possible about your journey and your goals. The intention of this visit is getting to know you and giving you an opportunity to get to know us. You will generally meet with an occupational therapist and a therapy assistant. An initial visit generally takes approximately 2 hours.

How are your services charged?2021-11-21T00:23:31+00:00

We provide services to client’s under insurance bodies such as the Transport Accident Commission (TAC) and National Injury Insurance Scheme Queensland (NIISQ). We also provide services through the National Disability Insurance Scheme (NDIS) and to private clients.

Generally, services are billed to your insurer / plan manager on a pre-approved basis. If you are paying privately, an invoice will be issued following service delivery.

Please feel welcome to get in touch with us if you have questions regarding charges and billing.

How will you know what I need?2019-04-06T03:31:29+00:00

We recommend completing an initial assessment to ensure we can meet and gain a comprehensive understanding of your situation. No one person is the same and therefore needs are not the same.

We are happy to provide a report / summary following the assessment with recommendations of how Bridge to Best can help work towards your goals (fees apply).

What is a functional assessment?2021-11-21T00:26:37+00:00

Sometimes after an accident, illness or injury, you may require support to carry out your day to day activities (e.g. looking after yourself, getting out of the house etc). It is important to understand what your “support needs” are so that you can be provided with the amount of support that is right for you.

A functional assessment can be performed by an Occupational Therapist and takes into account how much support you may require over a 24-hour period and with which tasks you need support. This assessment is generally completed over a couple of sessions.

How can you help me get back to work?2019-04-06T03:32:30+00:00

At Bridge to Best, we love to problem solve. Across all areas of life and all the things we do, our approach to work is not that different. If you are considering your options or need some support in deciding if you can return to work after a catastrophic injury, Bridge to Best can help you through that process.

This will generally involve working alongside your entire treating team, finding out all about your job/role and then negotiating whether a graded return to work would be reasonable. Medical clearance is required from your rehabilitation/medical team. Your OT will generally look at problem solving ways of building independence and skills in areas that might be challenging. It is generally completed in a very graded fashion and with the full support of your medical team, your employers and your OT.

I love cooking but I have so much difficulty in the kitchen since my accident. How can you help me?2019-04-06T03:33:05+00:00

At Bridge to Best, we love cooking too!!

Cooking is a real passion of ours. Generally, after an accident/injury – difficulties in the kitchen can be physical (loss of one side), cognitive (difficulty with thinking/problem solving/safety) or a combination of both!

We love nothing more than getting in the kitchen and having a look at the difficulty and then problem solving through all the options we have to get you back in the kitchen.

We have various aids and adapted pieces of equipment to try. If getting back to cooking is your passion, you have come to the right place!

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